All offices will be closed on Wednesday, November 11, 2026, in observance of Veterans Day as we honor those who served. Regular business hours will resume on Thursday, November 12, 2026.

If you have a medical emergency, please call 9‑1‑1. For urgent matters, you may contact our 24‑hour after‑hours line at (818) 778‑1900.

Behavioral Services

Behavioral Services

Flow Chart for Behavioral Services

1
Behavioral Services determined as a need through the Individual Program Planning team (IPP/IFSP)
2
Service Coordinator (CSC) sends parent to Behavior Orientation
3
Parent attends Behavior Orientation and signs Consent Forms
Private/Self-Funded Insurance

If Parent Goes Through a Private or Self-Funded Insurance

Condition: Under age 26/Any diagnosis

4
Parent contacts Private Insurance (P.I.) to confirm coverage

If Approved

5
Set up services funded through Private Insurance
6
Parent calls CSC at NLACRC for possible co pay, deductible and co-insurance assistance
7
Parent calls and chooses an agency for the 16 hour Parent Education Group (PEG)***
8
Parent calls and chooses an agency for Behavior Assessment and In-Home services
9
Services Begin funded through Private Insurance

If Denied

5
Parent requests denial letter or no coverage letter

If Medi-Cal

6
Parent provides letter to Medical plan (see Medical Column)

If No Medi-Cal

6
Parent provides letter to CSC at NLACRC. Parent files appeal with P.I
7
CSC monitors status of appeal
8
CSC authorizes services funded by NLACRC and continues until appeal process is complete
Medi-Cal
Regional Center (NLACRC)

***16 hour Parent Education Group (PEG) is a Regional Center funded service available to all consumers and their families regardless of funding source for Behavior Services. The class is not mandatory for families obtaining ABA coverage through their health insurance. However, we highly encourage this class to learn the basics of ABA and become familiar with the principles of learning which will be applied when in-home services begin. In addition, parents seeking co-pay, co-insurance, or deductible assistance from NLACRC must attend the 16 hour PEG.