COVID-19 Updates for Service Providers

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Reminder!  NLACRC is operating and available to consumers, families, and providers!  We can be reached at each of our three (3) business offices (our office phone numbers are listed here) Monday through Friday, 8:30 a.m. to 5 p.m.  Please remember that our physical offices continue to be closed to the public until further notice.  Stay safe and well!  


Service providers can view additional information for the general public here.



May 22, 2020 Message from the Executive Director 

May 22, 2020 PPE for IHSS Providers / CDSS All County Letter re. EPG for IHSS Providers 

May 18,2020 Extended DDS Directive Expiration Dates / Exención temporal de los requisitos legales 

May 15, 2020 Executive Director's Message

May 12, 2020 2.1% Time Limited Rate Increase

May 11, 2020 Expiration of Temporary Provider Rate Increase (Bridge Funding)

May 11, 2020 Additional Guidance on Payments for Nonresidential Services During the State of Emergency

May 8, 2020 Executive Director's Message

May 1, 2020 Executive Director's Message

April 27, 2020 Paycheck Protection Program Information

April 24, 2020 Executive Director's Message

April 17, 2020 UPDATE Scams Involving the Impersonation of an NLACRC Employee

April 16, 2020 Executive Director's Message

April 10, 2020 Hand-delivery of paper documents and correspondence

April 9, 2020 Temporary waiver of CPR and first aid training for in-home respite workers

April 8, 2020 Executive Director's Message

April 3, 2020 Extended DDS Directive Expiration Dates

April 2, 2020 Participant Directed Services 

March 24, 2020 Executive Director's Message

March 20, 2020 Executive Director's Message

March 16, 2020 Executive Director's Message

March 16, 2020 NLACRC Update



DDS COVID-19 Information and Resources Page: Click here to visit site

DDS Directives: Click here to view all DDS directives for COVID-19

DDS Updates: Twitter / Facebook



DDS has authorized regional centers to pay vendors for absences directly resulting from COVID-19.  View the following for more information:

DDS Directive (March 12, 2020)

NLACRC Update (March 31, 2020) / Updated Instructions / Excel Spreadsheet / Frequently Asked Questions on Absence Billing

NLACRC Update (March 27, 2020)



DDS has waived a number of requirements to allow regional centers and service providers flexibility in the delivery of services.  View the following for more information:

DDS Directive (March 18, 2020)

State of CA DSS Provider Information Summary (March 18, 2020)

NLACRC Update (March 24, 2020)

NLACRC Update to Behavior Analytic and Adaptive Skills Providers (March 24, 2020)

Self Certification Form for Service Providers

Services Eligible for Alternate Location or Remote Access

NLACRC Update (March 16, 2020)

NLACRC Update to Early Start Providers (March 13, 2020)



NLACRC Update (March 26, 2020)

PIN 20-08-ASC - Statewide Waivers for Licensing Requirements Due to COVID-19 (March 18, 2020)

PIN 20-07-ASC - Prevention, Containment, Mitigation Measures, and Statewide Waiver for Coronavirus Disease 2019 (COVID-19) (March 13, 2020)

PIN 20-04 - Governor's Proclamation of a State of Emergency (March 6, 2020)

Previous PINS are available at the CCLD website



DDS Directive –Strategies for ARFPSHN and ICF/DD-CN Facilities (March 23, 2020)

State of CA DSS Provider Information Summary – Strategies for Adult and Senior Care Licensees (March 13, 2020)



Alternate special incident reporting measures have been implemented to report COVID-19 related incidents.  IT IS IMPERATIVE  THAT YOU READ THE INFORMATION BELOW TO BECOME FAMILIAR WITH THESE ADDITIONAL MEASURES.  To report COVID-19 related incidents, complete a special incident report and report to

Additional Special incident reporting (“SIR”) requirements have been implemented to report COVID-19 related incidents.  Please report all COVID-19 related incidents as directed below.

If you become aware of any consumer that has tested positive for COVID-19, is in the process of testing for COVID-19, is symptomatic of COVID-19, or had direct contact with an individual that tested positive for COVID-19, please take the following actions:

Non-Residential Service Providers Reporting Requirements for COVID-19 related incidents

  1. Submit a SIR to (Click here for SIR form)
  2. Submit the SIR and notify NLACRC’s hotline email at

Residential Service Providers Reporting Requirements for COVID-19 related incidents

  1. Submit a SIR to (Click here for SIR form)
  2. Submit the SIR and notify NLACRC’s hotline email at
  3. Report the COVID-19 incident to Los Angeles County DPH at 877-777-5799
         a. Provide your name (Caller)
         b. Provide your phone number (Caller)
         c. Provide your email address (Caller)
         d. Provide the city from where you are calling (Caller)
         e. Provide a brief description of the information, i.e my consumer is exhibiting signs
             and symptoms of COVID-19, my consumer had direct contact with an individual
             that tested positive for COVID-19. (Note: DO NOT disclose any consumer  
             protected health information under HIPAA (such as date of birth, medical 
             information, consumer contact information, etc.)

Healthcare providers should immediately notify their local or state health department in the event of an identification of a PUI for COVID-19. When working with your local or state health department, check their available hours.

DDS Directive (March 25, 2020)

NLACRC Update (March 26, 2020)

NLACRC Update (March 20, 2020) 



County of Los Angeles Department of Public Health:

DPH COVID-19 Website

California Department of Public Health:

CDPH COVID-19 Website
CDPH All Facilities Letters
Guidance for Healthcare Facilities on Preparing for Coronavirus (COVID-19)
Guidance for Individuals With Access and Functional Needs

California Department of Social Services:

Provider Information Notice - State of Emergency
All Provider Information Notices

California Department of Aging:

Frequently Asked Questions (Community-Based Adult Services)

Center for Disease Control (CDC):

CDC COVID-19 Website
What You Need to Know About Coronavirus Disease 2019 (COVID-19)
Stop the Spread of Germs

LA County Department of Mental Health


Upcoming webinars

  • May 21st, 3:00pm, Access and Functional Needs (AFN) Weekly Call,, Call-in number 1-669-900-9128, passcode: 890654795, Calif. Health & Human Human Services, Dept. of Developmental Services, other State agencies
  • May 22nd, 2:00pm, COVID-19 Food and Medical Resources, The Housing Rights Center and Southern California Resource Services for Independent Living

Previously recorded webinars

Other Resources 


The resources listed above are for informational purposes only.  NLACRC does not guarantee or warrant the accuracy, relevance, timeliness or completeness of the information contained on any linked website.  Any reference to a specific product, process, or service does not constitute or imply an endorsement by NLACRC of the product, service, or provider. The views and opinions expressed in any linked website do not necessarily state or reflect those of NLACRC.  

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