COVID-19 Updates for Service Providers

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Reminder!  NLACRC is operating and available to consumers, families, and providers!  We can be reached at each of our three (3) business offices (our office phone numbers are listed here) Monday through Friday, from 8:30 a.m. to 5 p.m.  Please remember that our physical offices continue to be closed to the public until further notice.  Stay safe and well! 

Delivery of paper documents or correspondence: To protect the well-being and safety of the people we serve, as a result of COVID-19 NLACRC is only accepting the delivery of all documents and communication by email, fax, and US mail delivery at all three office locations (email and fax preferred if possible to mitigate the spread of COVID-19). During this time, courier, Fed-Express, and UPS deliveries will only be accepted at our San Fernando Valley office. Click here for our office locations.


Service providers can view additional information for the general public here.



October 14, 2020 EVV Stakeholder meeting at 2:00 pm and Alternative Non-residential services provider briefing on monthly rates at 3:00 pm on October 14th 

October 12, 2020 October 12, 2020 Extension and modification of DDS Directives 

October 2, 2020 Special eBilling Instructions for All Nonresidential Service Providers for Months of September 2020 and October 2020

September 23, 2020 How To Submit the Certification of Alternative Nonresidential ("CAN") Form Deadline: October 6, 2020

September 2, 2020 DDS Directive Extensions and Modifications 

August 31, 2020 DDS Directive Alternative Delivery of Non-Residential Services

August 24, 2020 Emergency Regulations for Alternative Service Delivery. DDS Town Hall Series for three days this week.

August 18, 2020 HRSA Provider Relief Fund Simplified Application

August 17, 2020 Notice for Emergency Action for Regulations (Alternate Service Delivery)

August 14, 2020 CARES Act Funding Additional Resources. Deadline to apply: August 28

August 10, 2020 Extended DDS Directive Expiration Dates and Modifications  

July 31, 2020 Security & Privacy Awareness 101: Keeping Our Data Safe (August 24th training)

July 31, 2020 Extended DDS Directive Expiration Dates (participant-directed services)

July 27, 2020 HRSA Provider Relief Fund: Medicaid & CHIP Provider Distribution Fact Sheet Updated

July 17, 2020 Extended DDS Directive Expiration Dates (providing and claiming for nonresidential services during the State of Emergency)

July 15, 2020 Extended DDS Directive Expiration Dates (Consumer Rights Complaints, HCBS self assessment due date, in-home respite workers, vendor fiscal audits, Early Start services) 

July 14, 2020 HRSA Provider Relief Fund: Medicaid & CHIP Provider Distribution Fact Sheet
Overview Process Webinar / Email blast notification

July 10, 2020 Extended DDS Directive Expiration Dates (day services for high-risk consumers, requirements waived due to COVID-19)

July 6, 2020 Grants & Loans Available for Microentrepeneurs, Small Businesses and Nonprofits

July 1, 2020 Message from the Executive Director

June 27, 2020 Personal Protective Equipment Available - Announcement & Online Request Form 

June 25, 2020 Free Medicare and Medi-Cal Counseling Services

June 22, 2020 Message from the Executive Director

June 19, 2020 DDS Directive Additional Guidance on Payment for Absences in Nonresidential Services

June 18, 2020  DDS Directive Extension of Early Start Services

June 8, 2020 Extended DDS Directives

June 5, 2020 Message from the Executive Director

May 22, 2020 Message from the Executive Director 

May 22, 2020 PPE for IHSS Providers / CDSS All County Letter re. EPG for IHSS Providers 

May 18,2020 Extended DDS Directive Expiration Dates / Exención temporal de los requisitos legales 

May 15, 2020 Executive Director's Message

May 12, 2020 2.1% Time Limited Rate Increase

May 11, 2020 Expiration of Temporary Provider Rate Increase (Bridge Funding)

May 11, 2020 Additional Guidance on Payments for Nonresidential Services During the State of Emergency

May 8, 2020 Executive Director's Message

May 1, 2020 Executive Director's Message

April 27, 2020 Paycheck Protection Program Information

April 24, 2020 Executive Director's Message

April 17, 2020 UPDATE Scams Involving the Impersonation of an NLACRC Employee

April 16, 2020 Executive Director's Message

April 10, 2020 Hand-delivery of paper documents and correspondence

April 9, 2020 Temporary waiver of CPR and first aid training for in-home respite workers

April 8, 2020 Executive Director's Message

April 3, 2020 Extended DDS Directive Expiration Dates

April 2, 2020 Participant Directed Services 

March 24, 2020 Executive Director's Message

March 20, 2020 Executive Director's Message

March 16, 2020 Executive Director's Message

March 16, 2020 NLACRC Update



DDS COVID-19 Information and Resources Page: Click here to visit site

DDS Directives: Click here to view all DDS directives for COVID-19

DDS Updates: Twitter / Facebook



DDS has authorized regional centers to pay vendors for absences directly resulting from COVID-19.  View the following for more information:

DDS Directive (March 12, 2020)

NLACRC Update (March 31, 2020) / Updated Instructions / Excel Spreadsheet / Frequently Asked Questions on Absence Billing

NLACRC Update (March 27, 2020)



DDS has waived a number of requirements to allow regional centers and service providers flexibility in the delivery of services.  View the following for more information:

DDS Directive (March 18, 2020)

State of CA DSS Provider Information Summary (March 18, 2020)

NLACRC Update (March 24, 2020)

NLACRC Update to Behavior Analytic and Adaptive Skills Providers (March 24, 2020)

Self Certification Form for Service Providers

Services Eligible for Alternate Location or Remote Access

NLACRC Update (March 16, 2020)

NLACRC Update to Early Start Providers (March 13, 2020)



NLACRC Update (March 26, 2020)

PIN 20-08-ASC - Statewide Waivers for Licensing Requirements Due to COVID-19 (March 18, 2020)

PIN 20-07-ASC - Prevention, Containment, Mitigation Measures, and Statewide Waiver for Coronavirus Disease 2019 (COVID-19) (March 13, 2020)

PIN 20-04 - Governor's Proclamation of a State of Emergency (March 6, 2020)

Previous PINS are available at the CCLD website



DDS Directive –Strategies for ARFPSHN and ICF/DD-CN Facilities (March 23, 2020)

State of CA DSS Provider Information Summary – Strategies for Adult and Senior Care Licensees (March 13, 2020)



Alternate special incident reporting measures have been implemented to report COVID-19 related incidents.  IT IS IMPERATIVE  THAT YOU READ THE INFORMATION BELOW TO BECOME FAMILIAR WITH THESE ADDITIONAL MEASURES.  To report COVID-19 related incidents, complete a special incident report and report to

The Department of Developmental Services (“DDS”) has recently amended reporting requirements for COVID-19 related special incident reports. The department is asking that all providers and regional centers submit special incident reports for events that meet the following criteria:

  • An individual who tests positive for COVID-19;
  • An individual receives medical attention at a hospital, emergency room, or urgent care clinic due to COVID-19 symptoms; or
  • An individual’s death is related to COVID-19, either by confirmed COVID-19 positive testing or by medical diagnosis unconfirmed by testing.

North Los Angeles County Regional Center (“NLACRC”) is seeking for providers to continue to submit special incident reports for COVID-19 events that meet these criteria to,, and notify case management.

In an effort to help ensure the health and safety of consumers and providers within our community, NLACRC will continue to track all incidents related to COVID-19, even if they do not meet DDS’ criteria. With that in mind, NLACRC is seeking for providers to continue to submit an incident report to and case management for COVID-19 incidents that do not meet DDS’ amended criteria. Providers are no longer required to report COVID-19 incidents that do not meet DDS’ amended criteria referenced above to

DDS Directive (May 22, 2020)

DDS Directive (March 25, 2020)

NLACRC Update (March 26, 2020)

NLACRC Update (March 20, 2020) 



County of Los Angeles Department of Public Health:

DPH COVID-19 Website

California Department of Public Health:

CDPH COVID-19 Website
May 2, 2020 CDPH Visitor Limitations Guidance
CDPH All Facilities Letters
Guidance for Healthcare Facilities on Preparing for Coronavirus (COVID-19)
Guidance for Individuals With Access and Functional Needs

California Department of Social Services:

Provider Information Notice - State of Emergency
All Provider Information Notices

California Department of Aging:

Frequently Asked Questions (Community-Based Adult Services)

Center for Disease Control (CDC):

CDC COVID-19 Website
Guidance for Direct Service Providers (DSPs)
What You Need to Know About Coronavirus Disease 2019 (COVID-19)
Stop the Spread of Germs

LA County Department of Mental Health

Upcoming webinars

Previously recorded webinars

Other Resources 


The resources listed above are for informational purposes only.  NLACRC does not guarantee or warrant the accuracy, relevance, timeliness or completeness of the information contained on any linked website.  Any reference to a specific product, process, or service does not constitute or imply an endorsement by NLACRC of the product, service, or provider. The views and opinions expressed in any linked website do not necessarily state or reflect those of NLACRC.  

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