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COVID-19 Updates for Service Providers
Reminder! NLACRC is operating and available to consumers, families, and providers! We can be reached at each of our three (3) business offices (our office phone numbers are listed here) Monday through Friday, from 8:30 a.m. to 5 p.m. Please remember that our physical offices continue to be closed to the public until further notice. Stay safe and well!
Delivery of paper documents or correspondence: To protect the well-being and safety of the people we serve, as a result of COVID-19 NLACRC is only accepting the delivery of all documents and communication by email, fax, and US mail delivery at all three office locations (email and fax preferred if possible to mitigate the spread of COVID-19). During this time, courier, Fed-Express, and UPS deliveries will only be accepted at our San Fernando Valley office. Click here for our office locations.
NLACRC IS CURRENTLY MONITORING THIS IMPORTANT SITUATION AND WILL CONTINUE TO UPDATE AS INFORMATION IS RELEASED THAT AFFECTS NLACRC, THE INDIVIDUALS WE SERVE, SERVICE PROVIDERS, AND OUR COMMUNITY.
Service providers can view additional information for the general public here.
INFORMATION FROM NLACRC
COVID-19 Testing and Other Resources (as of January 15, 2021) (Spanish)
January 15, 2021 Extension of DDS Directives, Modifications, and Waivers
January 14, 2021 COVID-19 Phase 1A, Tier 2 Vaccination Plan for Families / DDS Letter Re. COVID-10 Phase 1A Vaccination Plan for Families
January 14, 2021 Service Provider Vaccination Distribution Plan, Phase 1A, Tier 2
January 6, 2021 Placement Review & Visitation/Safety Plans due to COVID-19
January 4, 2021 DDS Guidance Re. Reporting Requirements for Alternative Residential Services / Enclosure - December 2020 Reporting Survey
December 30, 2020 Vaccine Distribution
December 30, 2020 Oxygen Availability
December 24, 2020 Alternative Nonresidential Services Monthly Rates
December 23, 2020 Critical Holiday Risk Mitigation Strategies from DDS
December 23, 2020 Extension of DDS Directives, Modifications and Waivers due to COVID-19
December 21, 2020 Executive Director's Year-End Message
December 18, 2020 Extension of DDS Directive
December 18, 2020 Pfizer-BioNTech COVID-19 Vaccine EUA Fact Sheet for Recipients
December 11, 2020 COVID-19 Testing Sites and Resources in LA City and LA County
December 2, 2020 DDS Guidance regarding Alternative Services
December 2, 2020 Technical Assistance and Training to Support Alternative Services
November 10, 2020 DDS Guidance Regarding Requirements for Alternative Nonresidential Services / Alternative Nonresidential Services Sample Survey / NLACRC Message Regarding DDS Guidance for Alternative Nonresidential Services
November 2, 2020 Memo on Placement and Visitation Plans
October 28, 2020 DDS Directive Update on Alternative Services Monthly Rates
October 28, 2020 Extension and modification of DDS Directives
October 23, 2020 Innovative and Alternative Nonresidential Services in Action on October 28th
October 23, 2020 Cares Act Provider Relief Fund Phase 3
October 21, 2020 Provider funds are still available
October 14, 2020 EVV Stakeholder meeting date changed to October 19th at 2:00 p.m.
October 14, 2020 EVV Stakeholder meeting at 2:00 pm and Alternative Non-residential services provider briefing on monthly rates at 3:00 pm on October 14th
October 12, 2020 October 12, 2020 Extension and modification of DDS Directives
September 23, 2020 How To Submit the Certification of Alternative Nonresidential ("CAN") Form Deadline: October 6, 2020
September 2, 2020 DDS Directive Extensions and Modifications
August 31, 2020 DDS Directive Alternative Delivery of Non-Residential Services
August 24, 2020 Emergency Regulations for Alternative Service Delivery. DDS Town Hall Series for three days this week.
August 18, 2020 HRSA Provider Relief Fund Simplified Application
August 17, 2020 Notice for Emergency Action for Regulations (Alternate Service Delivery)
August 14, 2020 CARES Act Funding Additional Resources. Deadline to apply: August 28
August 10, 2020 Extended DDS Directive Expiration Dates and Modifications
July 31, 2020 Security & Privacy Awareness 101: Keeping Our Data Safe (August 24th training)
July 31, 2020 Extended DDS Directive Expiration Dates (participant-directed services)
July 27, 2020 HRSA Provider Relief Fund: Medicaid & CHIP Provider Distribution Fact Sheet Updated
July 17, 2020 Extended DDS Directive Expiration Dates (providing and claiming for nonresidential services during the State of Emergency)
July 15, 2020 Extended DDS Directive Expiration Dates (Consumer Rights Complaints, HCBS self assessment due date, in-home respite workers, vendor fiscal audits, Early Start services)
July 14, 2020 HRSA Provider Relief Fund: Medicaid & CHIP Provider Distribution Fact Sheet /
Overview Process Webinar / Email blast notification
July 10, 2020 Extended DDS Directive Expiration Dates (day services for high-risk consumers, requirements waived due to COVID-19)
July 6, 2020 Grants & Loans Available for Microentrepeneurs, Small Businesses and Nonprofits
July 1, 2020 Message from the Executive Director
June 27, 2020 Personal Protective Equipment Available - Announcement & Online Request Form
June 25, 2020 Free Medicare and Medi-Cal Counseling Services
June 22, 2020 Message from the Executive Director
June 19, 2020 DDS Directive Additional Guidance on Payment for Absences in Nonresidential Services
June 18, 2020 DDS Directive Extension of Early Start Services
June 8, 2020 Extended DDS Directives
June 5, 2020 Message from the Executive Director
May 22, 2020 Message from the Executive Director
May 22, 2020 PPE for IHSS Providers / CDSS All County Letter re. EPG for IHSS Providers
May 18,2020 Extended DDS Directive Expiration Dates / Exención temporal de los requisitos legales
May 15, 2020 Executive Director's Message
May 12, 2020 2.1% Time Limited Rate Increase
May 11, 2020 Expiration of Temporary Provider Rate Increase (Bridge Funding)
May 8, 2020 Executive Director's Message
May 1, 2020 Executive Director's Message
April 27, 2020 Paycheck Protection Program Information
April 24, 2020 Executive Director's Message
April 17, 2020 UPDATE Scams Involving the Impersonation of an NLACRC Employee
April 16, 2020 Executive Director's Message
April 10, 2020 Hand-delivery of paper documents and correspondence
April 9, 2020 Temporary waiver of CPR and first aid training for in-home respite workers
April 8, 2020 Executive Director's Message
April 3, 2020 Extended DDS Directive Expiration Dates
April 2, 2020 Participant Directed Services
March 24, 2020 Executive Director's Message
March 20, 2020 Executive Director's Message
March 16, 2020 Executive Director's Message
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INFORMATION FROM DDS
DDS COVID-19 Information and Resources Page: Click here to visit site
DDS Directives: Click here to view all DDS directives for COVID-19
DDS Updates: Twitter / Facebook
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VENDOR BILLING
DDS has authorized regional centers to pay vendors for absences directly resulting from COVID-19. View the following for more information:
DDS Directive (March 12, 2020)
NLACRC Update (March 31, 2020) / Updated Instructions / Excel Spreadsheet / Frequently Asked Questions on Absence Billing
NLACRC Update (March 27, 2020)
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ALTERNATIVE SERVICE DELIVERY
DDS has waived a number of requirements to allow regional centers and service providers flexibility in the delivery of services. View the following for more information:
DDS Directive (March 18, 2020)
State of CA DSS Provider Information Summary (March 18, 2020)
NLACRC Update (March 24, 2020)
NLACRC Update to Behavior Analytic and Adaptive Skills Providers (March 24, 2020)
Self Certification Form for Service Providers
Services Eligible for Alternate Location or Remote Access
NLACRC Update (March 16, 2020)
NLACRC Update to Early Start Providers (March 13, 2020)
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RESIDENTIAL SERVICE PROVIDERS
NLACRC Update (March 26, 2020)
PIN 20-08-ASC - Statewide Waivers for Licensing Requirements Due to COVID-19 (March 18, 2020)
PIN 20-07-ASC - Prevention, Containment, Mitigation Measures, and Statewide Waiver for Coronavirus Disease 2019 (COVID-19) (March 13, 2020)
PIN 20-04 - Governor's Proclamation of a State of Emergency (March 6, 2020)
Previous PINS are available at the CCLD website
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RISK MITIGATION STRATEGIES
DDS Directive –Strategies for ARFPSHN and ICF/DD-CN Facilities (March 23, 2020)
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SPECIAL INCIDENT REPORTING
Alternate special incident reporting measures have been implemented to report COVID-19 related incidents. IT IS IMPERATIVE THAT YOU READ THE INFORMATION BELOW TO BECOME FAMILIAR WITH THESE ADDITIONAL MEASURES. To report COVID-19 related incidents, complete a special incident report and report to hotline@nlacrc.org.
The Department of Developmental Services (“DDS”) has recently amended reporting requirements for COVID-19 related special incident reports. The department is asking that all providers and regional centers submit special incident reports for events that meet the following criteria:
- An individual who tests positive for COVID-19;
- An individual receives medical attention at a hospital, emergency room, or urgent care clinic due to COVID-19 symptoms; or
- An individual’s death is related to COVID-19, either by confirmed COVID-19 positive testing or by medical diagnosis unconfirmed by testing.
North Los Angeles County Regional Center (“NLACRC”) is seeking for providers to continue to submit special incident reports for COVID-19 events that meet these criteria to sir@nlacrc.org, hotline@nlacrc.org, and notify case management. To avoid multiple notifications, vendors may report potential/direct exposures and test result in one SIR, rather than separate reports.
In an effort to help ensure the health and safety of consumers and providers within our community, NLACRC will continue to track all incidents related to COVID-19, even if they do not meet DDS’ criteria. With that in mind, NLACRC is seeking for providers to continue to submit an incident report to SIR@nlacrc.org and case management for COVID-19 incidents that do not meet DDS’ amended criteria. Providers are no longer required to report COVID-19 incidents that do not meet DDS’ amended criteria referenced above to hotline@nlacrc.org.
DDS Directive (March 25, 2020)
NLACRC Update (March 26, 2020)
NLACRC Update (March 20, 2020)
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OTHER RESOURCES
County of Los Angeles Department of Public Health:
California Department of Public Health:
CDPH COVID-19 Website
May 2, 2020 CDPH Visitor Limitations Guidance
CDPH All Facilities Letters
Guidance for Healthcare Facilities on Preparing for Coronavirus (COVID-19)
Guidance for Individuals With Access and Functional Needs
California Department of Social Services:
Provider Information Notice - State of Emergency
All Provider Information Notices
California Department of Aging:
Frequently Asked Questions (Community-Based Adult Services)
Center for Disease Control (CDC):
CDC COVID-19 Website
Guidance for Direct Service Providers (DSPs)
What You Need to Know About Coronavirus Disease 2019 (COVID-19)
Stop the Spread of Germs
LA County Department of Mental Health
- Mental Health website
- Mental Health Access Center 24/7 Helpline:
- (800) 854-7771
- (562) 651-2549 TDD/TTY
Previously recorded webinars
- COVID-19 Safety tips from self-advocates, Episode 1: How to stay healthy by California State Council on Developmental Disabilities
- COVID-19 Safety tips from self-advocates, Episode 2: What should I do if I think I'm sick by California State Council on Developmental Disabilities
- COVID-19 Safety tips from self-advocates, Episode 3: What I should do if I get sick by California State Council on Developmental Disabilities
- COVID-19 Safety tips from self-advocates, Episode 4: What to do if a caregiver or if a family member gets sick by California State Council on Developmental Disabilities
- COVID-19 Safety tips from self-advocates, Bloopers and extra clips by California State Council on Developmental Disabilities
- The impact of Coronavirus on disability communities of color by Disability Voices United
- You still have rights: Accessing healthcare, housing & education during the pandemic by Disability Voices United
- Coronavirus and mental health by Disability Voices United
- Novel Coronavirus emergency preparedness for people with disabilities and their families by Disability Voices United
- California state-wide webinar on the impact of Coronavirus on Regional Center clients by Disability Voices United
Other Resources
- Resources and Information about a variety of services such as food, clothing, shelter, financial assistance, and more
- Plain Language Resources
- https://scdd.ca.gov/ State Council on Developmental Disabilities
- English / Spanish COVID-19 information by and for people with disabilities
- Just For Kids: A Comic Exploring the New Coronavirus
- Cal Fresh
- Get help with food expenses (apply here & see eligibility requirements here)
- Cal Fresh EBT online
- Epilepsy
- COVID-19 and Epilepsy videos by Epilepsy Foundation
- COVID-19 and Epilepsy videos by Epilepsy Foundation
- Food Banks and Pantries
- Find free food near you
- Get food delivery assistance (online or by calling 1-888-863-7411)
- LA County COVID-19 website's food portal
- Meals for Seniors
- Recreation and Other Activities
- Parks and Recreation Online fitness and sports classes, arts and culture, nature and outdoors, specialty classes and more
- Special Olympics School of Strength
- Resources for Undocumented Immigrants
The resources listed above are for informational purposes only. NLACRC does not guarantee or warrant the accuracy, relevance, timeliness or completeness of the information contained on any linked website. Any reference to a specific product, process, or service does not constitute or imply an endorsement by NLACRC of the product, service, or provider. The views and opinions expressed in any linked website do not necessarily state or reflect those of NLACRC.