Complaint Process
4731 Complaint Process
The Lanterman Developmental Disabilities Services Act provides
consumers and others with a process by which a complaint
can be filed against a regional center, developmental center,
or regional center service provider, when there is a belief
that a consumer’s rights have been abused, punitively withheld
or improperly or unreasonably denied.
The regional center has published a complaint form that
explains the process. These pamphlets are provided to consumers,
and where appropriate, families, during routinely scheduled
individual program planning (IPP) meetings by the Consumer
Services Coordinator (CSC).
The intent of the 4731 Complaint Process is to provide a
meaningful resolution when a rights violation has been substantiated,
and attempt to prevent similar violations from occurring
again.
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Title 17 Complaint Process
Title 17 of the California Code of Regulations provides
consumers and their representatives with the right to file
a complaint with the Clients’ Rights Advocate when there
is a belief that any right entitled to a consumer has been
abused, withheld or denied by a regional center, developmental
center or regional center service provider.
A Title 17 Complaint is filed directly with the Office of
Clients Rights Advocacy.
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